Refund policy

Last Updated: 01/09/2026

At MAJU, we strive to ensure the highest quality of our 3D printed lamps through rigorous research, development, and testing before shipping. However, we understand that there may be occasions where you may change your mind or need to exchange a product. Below are the guidelines for refunds and exchanges:

Refund Policy

  1. Eligibility for Refunds

    You have 14 days from the date of receipt to request a refund.
    To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.

  2. Process for Refunds

    To initiate a refund, please contact us at concierge@maju.design with your order number and reason for the return.
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

  3. Non-Refundable Items

    Certain items, such as custom or personalized products, may not be eligible for refunds.

Exchange Policy

  1. Eligibility for Exchanges

    You have 90 days from the date of receipt to request an exchange.
    To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging.

  2. Process for Exchanges

    To initiate an exchange, please contact us at concierge@maju.design with your order number and details of the item you wish to exchange.
    Once your return is received and inspected, we will notify you of the approval or rejection of your exchange.
    If approved, we will send out the replacement item(s) promptly.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our refund and exchange policy, please contact us at:

MAJU
Email: concierge@maju.design
Phone (US) : +1 415 800 4880
Phone: (SG) : +65 90999888